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Terms & Conditions

Terms & Conditions of Rentals - SUV/LDV, 4x4 Equipped Vehicle Rentals (South Africa, Lesotho, Swaziland, Botswana, Namibia, Zimbabwe, Zambia & Mozambique)

Valid from 1 November 2018 until 31 October 2019 - Issue version 1.4

Standard Rates include:

  1. Unlimited kilometres
  2. Airport/Hotel Transfers within 25kms from primary depots
  3. Two drivers. Third, fourth and fifth driver charged separately
  4. Living, kitchen & sleeping equipment
  5. Full water tank and gas bottle(s)
  6. Standard Excess Liability Cover ZAR 45,000 excess
  7. 15% VAT (Value Added Tax) in South Africa
  8. Credit Card Fees
  9. Emergency assistance from 8:00 AM until 22:00 PM SAST
  10. Fold out maps subject to availability

Standard Rates exclude:

  1. Super Cover with a security deposit of ZAR 3,000

Minimum Rental Duration and Costings

Minimum rental period: 3 days at primary depots only for SUV’s, 7 days at primary depots only for 4x4’s and 15 days for secondary depot collections and/or returns. Vehicle rentals are calculated on a per calendar day basis, i.e. day of collection or return is always counted as a full day irrespective of what time it is collected or dropped off. A rental day is not calculated on a 24 hour cycle.

Long-term Rental

  • Rentals between 31 and 80 days qualifies for a discount of 5% on 30+ day rate.
  • Rentals between 80 and 100 days qualifies for a discount of 10% on 30+ day rate.
  • Rentals of 100+ days qualifies for a discount of 15% on 30+ day rate.

Depots (Vehicle collection & return)

Primary:

South Africa: Johannesburg and Cape Town
Namibia: Windhoek
Botswana: Maun

Secondary:

All other and charges apply.

Office Hours of Rental Locations

Monday to Friday: 8:00 AM – 16:30 PM SAST (last handover at 15:00 PM, last return at 16:00 PM)
Saturday: 8:00 AM – 13:00 PM (last handover at 11:00 AM, last return at 12:00 PM)

After Hour surcharge applies at a cost of ZAR R500 per collection or return outside of the normal Office hours.  After hour operations are as follows:

Saturday: 13:00 PM – 16:00 PM
Sundays & Public Holidays: 8:00 AM– 16:00 PM (Late returns will be charged on a per day basis)

All branches are closed 25 December

Vehicle handover can take approx. 30-40 minutes, depending on the questions asked and client feedback. kindly note that signing the vehicle condition report is an acceptance of the condition of the vehicle. THRSA must be notified within 24 hours of collection (clutch damage within the first 3 days of collection), should the renter experience any glitches, problems, malfunctions or discomfort. No consideration will be given to claims against such experience, and no compensation or liability for lost time will be given, if issues are only reported on return of the vehicle. rental days lost due to vehicle that has been collected after the agreed date will not be credited.

When retuning the vehicle, please set aside 30 minutes for the vehicle to be checked. Although we request that the vehicle be returned with a full tank, as a courtesy to the next renter our representatives will take the vehicle to our refuelling station to ensure the the vehicle is full. Should top-ups be required, the fuel amount will be deducted from the renter's nominated credit card. Vehicles must be returned clean, in order for the vehicle check in to be done. Vehicles returned excessively dirty will be charged a cleaning fee of ZAR 1000. any vehicle returned later that the agreed return date, or outside of normal office hours (without prior arrangements), will be charged at a full day's rental calendar day.

A valid EB or code 08 or an ENGLISH international driver's licence for vehicles less than 3500kg, is required

The minimum age permitted to rent is 23 years and maximum is 85 years

For all rentals departing and/or returning to our Johannesburg depot will be charged a fee of ZAR 500 per rental agreement. The fee will be included in your quotation when applicable. eToll tags are installed in all our vehicles. These tags are debited with gantry levies in Gauteng, and also open gates on debit at toll gates on major roads in South Africa that bear the eToll logo.

THRSA includes the Super Cover. This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below.

A daily rate is included per day as per your quotation/rental agreement. This cover is a NO EXCESS cover and is applicable to the vehicle and Third party property damage and includes the cost of replacing or repairing of windscreens, rims and tyres, radio theft and recovery costs. A security deposit of ZAR 3000 is pre-authorised on the renter's Visa or MasterCard credit card at the time of collection to ensure the vehicle is returned to the agreed location, on the agreed date, in a clean condition and no items are lost or damaged. This security deposit is fully refunded within 21-30 working days, after date of return, should all terms and conditions be adhered to.

A handling fee of ZAR 500.00 is charged on all damage/accident claims irrespective of the liability cover option taken.

Single vehicle accidents are included in the liability cover options except in the case of roll-overs. In case of damage to the vehicle rented, the following will allpy

The Incident

All accidents must be reported to THRSA, and by law, to the local police within 24 hours. An AR (accident report) number from the police must be obtained at the time of reporting the incident. This proves that the accident has registered. Falling to report accidents may void all liability cover and the renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the third party details when applicable. These can be recorded on the reverse side of the rental pack envelope supplied to you on collection. We also suggest you take a photograph of the drivers licences of persons involved. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to THRSA in order to process the incident.

The vehicle:

A replacement vehicle will only be dispatched once payment of all damage / recovery costs to the first vehicle is made, if applicable. THRSA reserves the right to withhold a replacement vehicle; the does not entitle the client to any refund / claims against THRSA

If the renter requires a replacement vehicle to be delivered, charges will be levied if applicable according to the liability cover exclusions

If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be considered.

Should the renter continue with a replacement vehicle, this vehicle will be noted under a new rental contract and a new ZAR 45,000 pre-authorisation on the nominated credit card

Exceptions & Conditions

Exceptions of the Super Cover

The renter is fully liable for any damage to the THRSA vehicle of third party property if:

  • Any terms of the rental contract is breached;
  • Damages are sustained whilst the renter / driver is in violation of any traffic laws or ordinances;
  • Damage to the vehicle is caused by careless, willful or reckless driving. This includes:
  • Driving under the influence of alcohol or drugs
  • Driving on restricted or unrecognised roads
  • Driving over speed limits
  • Not adhering to the vehicle height restrictions;
  • Related to water submersion or salt water damage:
  • A vehicle may not go through water higher than 30cm in depth;
  • The vehicle was driven in a country in which written approval was not obtained from THRSA;

The renter is responsible for any damages or accidents that THRSA has not been made aware of on the return of the vehicle.  Please note the applicable charges will be charged to the nominated credit card.

THRSA is not responsible for any damage or theft to items of a personal nature.  Travel and personal insurance is highly recommended.

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage):

In the case of clutch or water damage the following is applicable:The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter.  The following recovery / replacement rates will apply:Within South Africa:ZAR6,00 per kilometreOutside of South Africa:ZAR 12,00 per kilometreShould a replacement vehicle be required, THRSA will replace the vehicle within 24 hours in South Africa and 48 hours outside the South African borders.A new pre-authorisation for the Super Cover deposit, will be blocked on the nominated Visa or MasterCard credit card for the replacement vehicle.

AIR-CONDITIONING

The air-conditioning supplied in the cabin of the vehicle, is designed to be used in South African weather conditions.  In regions where the temperatures reach in excess of 30 degrees Celsius, or the humidity is higher than 60%, the unit may not work as effectively.  This is normal and does not constitute grounds to request a replacement vehicle.  Whenever the vehicle is stationery, or idling for prolonged periods, the cabin air-conditioner must be switched off to prevent damage.

DUST INGRESS

Namibia and Botswana are predominantly arid desert regions and the majority of secondary routes travelled, are on dust or gravel roads.  It is not possible to make vehicles dust-proof and therefore refunds or claims for any dust ingress of any nature, will not be considered.

PAYMENT

THRSA does not accept CASH or CHEQUE as payment in any way.  Valid Visa/MasterCard credit cards, EFT or bank transfer payments are accepted for rentals. Pre-authorisation:  THRSA only accepts valid Visa and MasterCard credit cards that are embossed, in order to place the pre-authorisation for liability cover / security deposits and excesses.The holder of the credit cards needs to be present at vehicle collection in order for the transaction to be processed.THRSA is not responsible for any currency fluctuations that may occur in any transactions.

FULL PAYMENT must be received 14 days prior to date of collection.

EQUIPMENT (If requested)
Your Super Cover does not cover any equipment requested with the vehicle.  Any loss or damage to the equipment including items such as GPS, compressors, baby seats etc. will be charged to your credit card.  Should any of your equipment malfunction during the rental period, THRSA is not liable to provide a replacement.  Repairs can be made according to clause 15 named Vehicle Repairs.

ROAD RESTRICTION

S4x2 SUVs are only allowed to be driven on public bitumen/tar roads or gravel roads 4x4 SUVs and LDVs are allowed to be driven on public bitumen/tar roads or gravel roads as well as on public recognized 4x4 tracks in Botswana, Mozambique (Up to Vilanculous), Namibia, South Africa, Zambia (up to Livingstone) and Zimbabwe (up to Harare). THRSA does not allow the vehicles to enter the following countries under any circumstances:  Kenya, Angola, Malawi or Tanzania.  Any locations North of the permitted locations are not allowed. It is highly recommended to avoid driving before sunrise and after sunset

CROSS BORDER DOCUMENTATION

A once off cross border fee per vehicle per rental of ZAR 650.00 applies for cross border documentation into Botswana, Lesotho, Mozambique, Namibia, Zambia, Zimbabwe and Swaziland. The vehicle documentation is for the vehicle cross border requirements ONLY.  THRSA are not liable for the arrangement or payment of visas, permits, third party insurances or road taxes applicable to the countries of entry.  These are for the renter’s account and can be arranged prior to travel or at the borders of the applicable countries.  All cross border applications are to be accompanied by a clear copy of the renter’s passport & driver’s license to be received seven days prior to collection.

VEHICLE REPAIRS

It is possible that during your rental, small repairs may be required due to the nature of the terrain.  Repairs of up to ZAR 1,000 may be affected without prior authorisation from THRSA and such repairs will be reimbursed, on the submission of a claim with original receipts attached. Amounts above ZAR 1,000 will require verbal/telephonic approval from THRSA on-road assistance. (The numbers are provided in your rental pack).  Should approval not be obtained the claim may be disputed

Should a call-out fee be charged by a supplier to replace a tyre, approval must be obtained from your collection branch.  Should permission be granted by THRSA for an overnight stay in a lodge, due to repairs, a maximum allowance of ZAR 800 per night per vehicle is granted for a maximum of one night in South Africa, and two nights outside of South Africa.

Should a replacement vehicle be required due to a mechanical fault not due to negligence, THRSA will replace the vehicle within 24 hours in South Africa and 48hrs outside of South Africa, at no extra cost to the renter.

KEYS

THRSA must be informed of keys lost or locked inside a vehicle.  The replacement or recovery of keys is for the renter’s account.  THRSA cannot be held liable for any time/days lost and/or accommodation or any other costs incurred, due to the replacement or recovery of keys.

TYRES:

The renter is responsible for the repairing of flat or punctured tyres. The driver should not exceed the road traffic ordinance speed limits of 120km/h on tarred roads, and 80km/h on gravel/sealed or corrugated roads.

 For your safety, THRSA recommends a speed of 100km/h on tarred roads, and 60km/h on gravel/sealed or corrugated roads, and 40km/h in National Parks.  Tyres get hot and pressures increase at higher speeds.

 Tyres are then susceptible to damage especially on uneven surfaces. When replacing a tyre, please ensure that it is a new tyre of the same brand, size and that is has a ply rating of 4mm or more. Reconditioned, second hand or re-treaded tyres are NOT acceptable.

The renter is required to check the tyre pressure when the tyres are cold (i.e. not after travelling for more than 10km), at regular intervals.  All tyres should be checked, including spares. The company’s minimum tread requirement is 4mm which is within the South African Road Ordinance limits of 3mm.

TRACKING

All THRSA vehicles are fitted with SABS approved tracking devices. Tracking is monitored in all Southern Africa destinations as allowed by THRSA. THRSA reserves the right to repossess the rental vehicle at any time if it is found illegally parked, being used to violate the law or appears to be abandoned and if the renter is in breach of any terms or conditions of the rental agreement.

INFRINGEMENTS

The renter is liable for all fines and penalties in relation to the driver's use of the vehicle or the vehicle itself incurred during the rental period plus an administration fee of ZAR 250 for each infringement or penalty notice that has been redirected by THRSA to the renter.

CANCELLATION / NO-SHOW PENALTIES

Fees in Percentage of total rental amount.  Cancellation fees are levied on all reservations made up to 7 days beforeCollection.  *All no shows on reservations made within 3 days of collection, will not be penalised. Late collections and/or early returns do not qualify for rental refunds for SUV/LDV’s 25 days before collection
0% 24 – 7 days before collection
0% 7 days to day of collection
25%* Cancellations are charged according to the below.  Fees in percentage of total rental amount.  

Late collections and/or early returns do not qualify for rental refunds for 4x4 equipped vehicles

25 days before collection : 0%
24 – 7 days before collection 25%
7 – 1 day before collection 50%
No show or cancellation on day of collection 100%

MULTIPLE RENTALS - MINIMUM OF 11 DAYS PER COUNTRY

As a franchisee of BRITZ, multiple Britz rentals can be combined to qualify for a longer term rental rate. South African, Australian and New Zealand rentals can be combined to qualify if travel is within a 12 month period. Only applicable for the third rental onward.

FEES – MANDATORY CONTRACT; EQUIPMENT; EXTRAS; ONE-WAY & DELIVERY/COLLECTION:

Mandatory fees are applicable to all rental contracts or as applicable.  Extra equipment is to be booked at time of reservation or can be requested on collection if required and subject to availability.  These requests incur a rental cost.  Details as below:

MANDATORY ITEMS CHARGE
Contract FeeZAR 150.00 eToll / Admin Fee (charged on all departures or returns in/from Johannesburg.ZAR 500.00 After Hours Surcharge (for all departures/returns after hours)ZAR 500.00 All claims admin fee (payable on claim submission)ZAR 500.00 Traffic fine admin fee (Payable if a fine is levied) ZAR 250.00 Transfers between 25km and 70km of our depot ZAR 400.00 OPTIONAL ITEMSCHARGEBaby / Child SeatZAR 250.00 Border DocumentationZAR 650.00 Additional DriverZAR 200.00 GPSZAR 50.00 p.d max ZAR 750.00 Compressor ZAR 500.00SUBSTITUTIONS:

If, for reasons beyond our control, the reserved vehicle is not available, THRSA reserves the right to substitute a comparable or superior vehicle at no extra cost to the renter. This shall not constitute a breach of contract and does not entitle the renter to any form of refund or claim against THRSA.

TAXES & CURRENCY FLUCTUATIONS:

All charges include 15% VAT in South Africa. All rates are quoted in ZAR. THRSA is not responsible for any currency fluctuations that may occur in any transaction. Terms and conditions are subject to change in accordance with changes in government taxes.

PAYGATE PAYCOLLECT IMR:

Delivery policy:Subject to availability and receipt of payment, requests will be processed within 48 Hours and delivery confirmed by way confirmed reservation receipt.

Return and Refunds policy:

The provision of goods and services by THRSA is subject to availability. In cases of unavailability, THRSA reserves the right to substitute a comparable or superior vehicle as no extra cost to the renter. Cancellation of orders by the client will attract a penalty fee as per point 20 of the terms and conditions.

Customer Privacy policy:

THRSA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted:

Payment may be made via Visa and MasterCard.

Card acquiring and security:

Card transactions will be acquired for THRSA   via   PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details:

Customer details will be stored by THRSA separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency:

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility:

THRSA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile:

This website is governed by the laws of South Africa and THRSA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation:

THRSA may, in its sole discretion, change this agreement or any part thereof at any time without notice.

GENERAL

Any claims or legal action in connection with the provision of our services to the client will be governed by the laws of South Africa/Namibia or Botswana. Any claim or legal action against the suppliers is likely to be subject to the terms and conditions of our contract with them.

Towing is not permitted under any circumstances, except with a Toyota Fortuner and then a disclaimer for liability will be signed.
Locations are charged at South African daily rates.
The information provided is subject to change without notice.

ALL RIGHTS RESERVED

Rates and terms and conditions of rental are subject to change.